Bookings are subject to the following terms and conditions as agreed to at the time of booking.

• A contract between you and the owners will come into existence when we receive payment and accept your booking by issuing a confirmation of booking for the holiday dates shown in the rental agreement. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
• When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.
• A non-refundable deposit of 50% of the holiday price is payable at the time of booking. Bookings made less than six weeks before your arrival date must be accompanied by the full amount of the holiday charge and the £500 refundable damage deposit.
• The balance must be paid so as to arrive no later than six weeks before the commencement of your holiday. If the balance is not received by the due date then your holiday will be treated as a cancellation and the client will remain liable to pay the balance of the rent.
• All cancellations must be immediately notified by telephone and then in writing. If you cancel your holiday more than 6 weeks before it is due to start then your deposit will be forfeit. If you cancel less than 6 weeks prior to the holiday then the full balance remains due and is not refundable.
• We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
• Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
• The number of persons using the accommodation at any time must not exceed 16 adults and only those people listed on the booking form can occupy the house. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
• Bookings cannot be accepted from persons under eighteen years of age.
• We (the owner) reserve the right to refuse a booking without giving any reason.
• We or our representative reserve the right to enter the apartment at any time to undertake essential maintenance or for inspection purposes.
• Tenancies normally commence at 16:00 unless otherwise agreed and guests are required to vacate the apartment by 10:00 on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests. Whilst we do not expect guests to scrub the floors, we do ask that you leave our house as you found it, or as close as possible, this means emptying bins, taking bin bags to the communal bin stores, washing dishes and clearing away food/dishes, emptying dishwashers and emptying the fridge of any perishable foods. We do offer a "get up and go" service, for occassions when there simply isn't time to do the afore mentioned chores. The cost for this service is £150. We will assume guests have requested this service should they leave the property in a mess and will take this cost from the refundable deposit.
• Smoking anywhere on the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at the expense of you. We will consider guests with pets on a case by case basis. This will incur a higher refunable deposit in case of damage.
• Damage deposit – In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.The security deposit will be returned within 14 days of the end of your holiday less the cost of damage/breakages.
• Damage to property – Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could replace them or advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found.
• Remind your guests to lock the doors and close the windows when they leave your property unoccupied.
• Please note that in the event that any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
• The client may in no circumstance re-let or sublet the property, even free of charge.
• The internet connection is available (at no extra cost) subject to technical availability.
• The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building, grounds or pool.
• All inventory must remain in the property it was in at arrival and not be taken to another property.
• Swimming pool disclaimer – No children to be left at the pool unattended by an adult. The automatic safety cover must be closed when the last adult leaves the pool area. The clips for the safety cover must be securely clipped when the cover is closed. Remember to unclip the safety clips when opening the cover. Strictly no diving. Strictly no glass around the pool, plastic cups have been provided by poolside drinking. Do not interfere with R2-D2 the cleaning robot, he is harmless, but sometime needs to be left in the pool to ensure the pool is kept clean. Do not interefere with any part of the pool's technical equipment, any malfunction due to guests interference will be fixed at the guests cost.
• Children under 18 must be supervised by their parents/guardians at all times.
• We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
• Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us/our representatives and we will endeavour to put matters right. Any complaints not reported to us/the property manager at the time and only reported after the client has returned from holiday will not be considered by the proprietor.
• We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.
• This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.

Bouscou is accessed via a small country lane leading to the hamlet of Bouderisse.  Entering the property through double wooden gates. The Bread Oven, Grain Store and ground floor bedrooms are all on ground floor level.  However, please note there are no special adaptations for those with very limited or no mobility. If you do have any form of mobility issues, disabilities or any special requirements, such as visual impairments, allergies, etc., we ask that you please call us prior to booking so we can discuss with you in person the suitability of Bouscou for your stay.

Your Personal Data:

What we need

We only collect basic personal data about you which does not include any special types of information. This does however include name, address, email etc.

Why we need it

We need to know your basic personal data in order to provide you with notice writing and analysis services in line with this overall contract. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.

What we do with it

All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the European Union. No 3^rd parties have access to your personal data unless the law allows them to do so.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

How long we keep it

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

What we would also like to do with it

We would however like to use your name and email address to inform you of our future offers and similar products. This information is not shared with third purposes and you can unsubscribe at any time via phone, email or our website.

What are your rights?

If at any point you believe the information we process on you is incorrect you request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).